Service & Support
Our customer focus program ensures support throughout the full life cycle of your system.
What's Included
Every installation is managed end-to-end by our local San Diego team.
Scheduled Maintenance
Proactive service visits to inspect, sanitize, and replace consumables on a regular cadence.
Consumable Exchange
Filters, cartridges, and UV lamps replaced before they affect water quality.
Training
Hands-on training for your team on daily operation, maintenance, and troubleshooting.
Facility Shutdown Support
Proper shutdown of water and power systems before a planned facility event, preventing damage and ensuring a clean restart.
In-Stock Components
Sartorius OEM parts stocked locally in our San Diego warehouse for rapid dispatch and shipping when your lab needs immediate repairs.
Warranty Replacements
Whether identified during routine maintenance or reported by your team, we verify warranty coverage and install replacements quickly using our local inventory.
System Reconfigurations
Adjustments to system layout or dispensing points as your lab evolves.
Emergency Services
Urgent service calls for unexpected facility or system events, with same-day response when you can't afford downtime.
Remote Support
Consumables shipped directly to your facility, with scheduled in-house maintenance handled over the phone.
Preventative Maintenance
Life Cycle Management
